Business Analyst Project Manager
Since July 2016
As the person responsible for gathering financial and debt collection needs, I ensure:
The relevance of the needs (business challenge, ROI, process identification, cross-functional integration)
Transcription to IT stakeholders (writing of need expression, workshops, milestones)
Compliance with the deployed solution (validation of proposal, specifications, testing)
Business support during deployment (operating mode, training)
Jan 2023 - Apr 2023 (3 months)
Business Analyst Project Manager - Customer Service
Redesign of Salesforce screens: customer account status
Sept 2022 - Dec 2022 (3 months)"
Business Analyst Project Manager - Accounting
Restructuring of tax reporting
Apr 2022 - Aug 2022 (4 months)
Business Analyst Project Manager - Underwriting
Consolidation of B2B customer portfolio: parent company.
Feb 2022 - Apr 2022 (2 months)
Business Analyst Project Manager - Cash Collection
Automation of energy check management
Sept 2020 - Jan 2022 (1 year 4 months)
Business Analyst Project Manager - Debt Collection
Management of B2C target workflows
Transition: debt collection tools for B2C, B2B
Feb 2020 - Aug 2020 (6 months)
Business Analyst Project Manager - PRO Customer Service
Optimization of IBAN and mandate management (UI & Batch)
Jul 2018 - Jan 2020 (1 year 6 months)
Business Analyst Project Manager - Cash Collection
Automation of check processing
Debt rescheduling
Credit Card payment: IVR, installment
Cash payment
Jun 2017 - Jun 2018 (1 year)
Business Analyst Project Manager - Billing
Redesign of the billing process for electricity customers
Validation of GRD invoices
Feb 2017 - May 2017 (3 months)
Business Analyst Project Manager - Accounting
Redesign of accounting related to expense management
CSPE reporting
Aug 2016 - Jan 2017 (5 months)
Business Analyst Project Manager - Cash Collection
CB payment interface
Redesign of reconciliation process
Functional Consultant
October 2011 to June 2016
As a service provider, I have worked to meet the expectations of the clients where I have intervened
Nov 2015 - Jun 2016 (8 months)
Functional SAP Consultant at EDF:
Participation in the overall and detailed design of back-office evolutions for EDF's contracting and billing of residential customers.
Major project:
Modification of the overdue payment reminder process.
Mar 2015 - Oct 2015 (7 months)
Functional Lead - Business Analyst at GrDF:
Supervision of 3 consultants for the functional design and validation of the migration of 4 Windows Mobile (PDA) applications to Windows 8 (Tablet).
Jul 2014 - Mar 2015 (8 months)
Functional Pilot - Business Analyst at ErDF:
Participation in the functional design and validation of an ErDF infrastructure maintenance management tool based on IBM Maximo.
Nov 2011 - Apr 2014 (2 years and 5 months)
Functional SAP Integrator at ErDF:
Functional expertise within the accounting and billing department for the implementation of a billing tool under SAP (ISU/FI/SD/MM).
Major projects:
Inclusion of HTB and CARD contracts
Transition to a 20% VAT rate
Upgrade of TURPE version - accounting impacts
Redesign of SD expense management.
Web Developer
September 2008 - September 2011
Design and development of several decision support tools (major project: operational anomaly tracking tool)